The days of needing a paper form or email chain to approve something are gone. DPA platforms like UiPath, Automation Anywhere and Pegasystems have created low-code ways to connect different types of applications (ERP, CRM, HRIS, etc.). Presently, businesses are able to automate everything from invoices to employee onboarding, which reduces cycle times by as much as 50% and eliminates many mistakes that existed in hybrid IT environments.
1. Robotic Process Automation (RPA) for rule-based tasks
2. Intelligent Document Processing (IDP) for unstructured data
3. Workflow Orchestration for end-to-end flows
Consultants first perform a discovery process where they will audit a process to find out if it is suitable for ๐ฎ๐๐๐ผ๐บ๐ฎ๐๐ถ๐ผ๐ป and use metrics such as volume, variability and value as part of the decision making process.
Low-code builders allow non-technical users to create bots visually by using connectors to APIs and databases. When this is accompanied by AI capabilities, such as Natural Language Processing for parsing emails or Machine Learning for predicting exceptions, there is an opportunity to create the next wave of hyper-automation. This helps combine DPA, process mining and decision intelligence for the systems to become capable of self-optimizing.
Digital transformation consulting uses DPA to remove silos. Finance departments can automate the procure-to-pay process, which allows for greater utilization of finance analysts in strategic forecasting. IT operations can utilize self-healing incident management, resulting in a 60% reduction in downtime. Sales departments have accelerated the quote-to-cash process with instant approvals leading to increased conversion rates.
As Nikhil Agarwal, Founder of BPX stated, โDigital Process Automation is how we facilitate digital transformation at an enterprise level by automating the actions and tasks that are redundant.'"
In manufacturing, DPA provides a connection between IoT sensors and supply chain systems used for predictive maintenance. Healthcare organizations have streamlined the claims adjudication process, significantly lowering administrative costs. Retailers have offered personalized omnichannel experiences by automatically synching inventory across stores and online sales channels.
Rupal Agarwal, Co-Founder of BPX added, "Organisations achieve hyper-efficiency and resilience to instability by engaging BPX for enterprise automation/digital transformation consulting."
Quantifiable benefits and case studies show that businesses adopting DPA experience productivity increases of 30%-50% within six months of implementing DPA solutions. A Fortune 500 bank was able to automate 200 different business processes resulting in $15 million in savings annually. Telecommunications companies reduced the time needed to resolve customer service inquiries from hours to minutes, leading to higher NPS scores. Logistics companies improved their last mile delivery process, reducing fuel consumption by 25%.
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